Terms & Conditions
Last Updated: September 2026
These Terms & Conditions (“Terms”) govern your use of the CN Media website and services. By purchasing, subscribing to, or using any CN Media service, you agree to these Terms.
1. Services
CN Media provides digital services including business automation systems, call handling, appointment booking, customer follow-ups, digital marketing, media, personal branding, social media, consulting, and customized digital solutions.
The exact services included in your engagement will be determined by the applicable package, proposal, invoice, agreement, or written scope.
2. Service Scope
Services are provided according to the agreed scope.
Requests outside the agreed scope, including additional integrations, users, locations, workflows, revisions, or substantial changes, may incur additional fees.
3. Setup Fees
Setup fees are one-time fees covering onboarding, configuration, implementation, customization, integrations, and related initial work.
Setup fees are due before work begins and are generally non-refundable once implementation has started, except where required by applicable law or agreed otherwise in writing.
4. Monthly & Recurring Fees
Monthly fees cover the ongoing services included in the applicable package.
Unless otherwise agreed in writing, recurring services renew automatically each billing cycle until cancelled.
Cancellation does not remove amounts already due, and unused portions of a billing period are generally non-refundable.
5. Enterprise & Custom Pricing
Enterprise and customized services may start at the price displayed on our website or proposal and increase depending on scope, complexity, usage, integrations, locations, users, features, and support requirements.
The final price will be confirmed before the Client proceeds.
6. Payments
Payments must be made using an accepted payment method and are considered complete once successfully received and verified by CN Media.
7. Late or Failed Payments
If payment is not received when due, CN Media may suspend services, restrict access to systems or deliverables, and/or terminate the applicable service.
Suspension or termination does not remove the Client’s obligation to pay amounts already due.
8. Cancellation
Clients may request cancellation through an official CN Media communication channel.
Unless otherwise agreed in writing, cancellation takes effect at the end of the current paid billing period.
Fees for setup, completed work, implementation, customization, or services already provided are generally non-refundable.
9. Refunds & Service Issues
If a Client believes CN Media has not delivered according to the agreed scope, they should contact us within 14 days of identifying the issue.
CN Media will review legitimate concerns in good faith and, where appropriate, attempt to correct or complete the affected service.
If CN Media cannot reasonably correct a material failure to meet the agreed scope, CN Media may provide an appropriate refund for the affected service or portion of the payment.
Refunds generally do not apply to completed work, setup already performed, Client-requested changes, Client-caused delays, or outcomes outside CN Media’s control.
10. Disputes & Chargebacks
Clients should contact CN Media before initiating a chargeback, payment reversal, or formal payment dispute and provide reasonable details regarding the issue.
CN Media will review legitimate disputes in good faith and may provide a correction, replacement service, partial refund, full refund, or other reasonable resolution where appropriate.
Clients must not submit fraudulent, misleading, or improper payment disputes for services legitimately purchased and delivered.
If a chargeback is initiated, CN Media may provide relevant invoices, payment records, communications, and service records to the applicable payment provider or financial institution.
11. Guaranteed Results
We stand behind what we build. Here's exactly what you get:
The Scope Guarantee:
If we fail to deliver the agreed system within the agreed timeline, you receive a full refund of your setup fee. No arguments, no fine print.
The Function Guarantee:
For 30 days after handover, if any part of the system we built does not work as described, we fix it free of charge. If we can't fix it, you get a refund for that portion.
What we ask from you:
Results depend on both sides. We need accurate information, timely feedback, and your team actually using the system. If you don't hold up your end, the guarantee doesn't apply.
What we don't promise:
We don't promise specific revenue numbers overnight. Anyone who does is lying to you. We promise the system works — what you do with it is up to you.
12. Client Responsibilities
The Client must provide accurate information and reasonable cooperation required to deliver the services.
The Client is responsible for ensuring that information, content, customer data, branding materials, instructions, and other materials provided to CN Media are accurate, lawful, and authorized for use.
Delays caused by missing or inaccurate Client information may affect project timelines.
13. Automation & Communication Systems
For call-handling, messaging, appointment booking, follow-up, and other automated systems, the Client is responsible for providing accurate business information, instructions, availability, pricing, and workflows.
The Client is responsible for reviewing important workflows and notifying CN Media of required changes.
CN Media is not responsible for losses caused by inaccurate Client information, incorrect instructions, customer behavior, or circumstances outside our reasonable control.
14. Data & Privacy
Clients are responsible for ensuring that their collection, use, storage, and processing of customer information complies with applicable privacy and data-protection laws.
Clients should only provide CN Media with information reasonably necessary for providing the requested services.
15. Intellectual Property
CN Media retains ownership of its pre-existing software, systems, templates, processes, frameworks, methodologies, know-how, designs, and internal tools.
Client-owned materials remain the property of the Client.
Unless otherwise agreed in writing, payment for a service does not transfer ownership of CN Media’s underlying systems or intellectual property.
16. Confidentiality
Both parties agree to reasonably protect confidential business information received from the other party and not intentionally disclose it to unauthorized parties, except where required by law or necessary to provide the services.
17. Service Availability
CN Media will make reasonable efforts to provide reliable services but does not guarantee uninterrupted availability.
Services may be affected by maintenance, technical issues, internet failures, security incidents, or other circumstances outside our reasonable control.
18. Acceptable Use
Clients may not use CN Media services for unlawful activities, fraud, harassment, impersonation, malicious activity, abuse of third-party platforms, or activities that could reasonably cause harm to CN Media or its service providers.
CN Media may suspend or terminate services where it reasonably believes the services are being misused.
19. Limitation of Liability
To the maximum extent permitted by applicable law, CN Media will not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, revenue, customers, business opportunities, data, or business interruption.
To the maximum extent permitted by law, CN Media’s total liability relating to a service will not exceed the amount paid by the Client for that specific service during the three months preceding the event giving rise to the claim, unless otherwise required by law or agreed in writing.
20. Suspension & Termination
CN Media may suspend or terminate services if the Client fails to pay, materially breaches these Terms, uses the services unlawfully, engages in abusive conduct, or creates a material security, legal, or operational risk.
Termination does not remove payment obligations that arose before termination.
21. Changes to Services, Pricing & Terms
CN Media may update its services, packages, features, pricing, and these Terms from time to time.
Material changes affecting existing recurring Clients will generally be communicated before taking effect.
The latest version of these Terms will be published on this website.
22. Entire Agreement
These Terms, together with any applicable proposal, invoice, agreement, or written scope, constitute the agreement between CN Media and the Client regarding the applicable services.
If a separately signed written agreement conflicts with these Terms, the signed agreement will control to the extent of the conflict.
23. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.
24. Governing Law
These Terms will be governed by the laws applicable to CN Media’s legal entity unless a separate written agreement provides otherwise.
Any dispute that cannot be resolved informally will be subject to the applicable courts or dispute-resolution process having lawful jurisdiction.
25. Contact
For questions regarding these Terms, services, payments, cancellations, refunds, or disputes, please contact CN Media through the official contact information provided on our website.
By purchasing or using CN Media services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
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